Privacy Policy

SCOPE OF THIS POLICY

We are committed to respecting your privacy and protecting the personal data you share with us and that we collect about you. This policy explains how we use the personal data we collect about you when you use our website and app. It also provides more information about your privacy rights and how the law protects you.

HOW WE COLLECT YOUR PERSONAL DATA, WHAT WE COLLECT, AND WHAT WE DO WITH IT

Below, we outline the personal data we may collect from you during your use of our website and app and how Ruocci Limited uses this data:

How and What Personal Data Do We Collect? What Do We Do with It?

  • Account Registration: We collect your full name, title, address, email address, phone number, and date of birth (if you choose to provide it) when you register for an account with us.

    • We store your data to make it easier for you to log in and place orders in the future.
    • To process and deliver any orders you place with us.
    • To verify your eligibility to use our website and app.
    • To send you updates regarding our services, including updates to our terms and policies.
    • To register your membership in any loyalty programs we may run from time to time.
    • To send you our latest information and news via email and/or SMS (unless you tell us not to).

  • Email Sign-up: We collect your email address when you sign up to receive our news and updates.

    • To ensure you receive the latest information about new product releases, offers, discounts, and events.

  • Order Information: We collect your full name, title, shipping address, billing address, email address, phone number, and payment details when you place an order.

    • To process and deliver your order and payment, handle returns, refunds, and customer service inquiries.
    • We may also use your email address and phone number to send you our latest news and information via email and/or SMS (unless you indicate otherwise).

  • Browsing and Purchase History: We collect details about your previous orders, browsing history on our website and app, and products saved in your wishlist.

    • To analyze which products/offers you might like.
    • To suggest these products to you via your account, and to display ads for them when browsing third-party websites and social media.
    • To send you information about these products via email and/or SMS.

  • Customer Interactions: We collect your name, email address, and any other information you include when you send us a comment or inquiry through our website, app, email, WhatsApp, phone, or social media (Facebook, Twitter, Instagram, Pinterest, YouTube).

    • To address your comments/inquiries and contact you if necessary.

  • Contests: We collect your name, email address, and any other information you provide when you participate in a contest we host on our website, app, or social media pages.

    • To enter you into the contest and send you details of products, offers, and events we believe may be of interest to you, with your consent, via email or SMS.

  • Loyalty Program: We collect your points balance, purchase history, and redeemed extras related to any loyalty program we run.

    • To process your membership in the loyalty program.
    • To determine when you're eligible for bonuses.
    • To contact you regarding exclusive offers and events available to program members.

  • Technical Information: We collect technical data about your computer, tablet, or phone, such as your IP address, screen resolution, browser type, operating system type, and device type.

    • To allow you to save your preferences on your device (for example, storing login credentials and preferred language).
    • To display ads for our products and offers when you browse other websites.
    • To analyze whether you engage with the communications we send you (by tracking if you've opened emails or used any offers in those communications).
    • To improve our website and app for a better customer experience.

We may also collect, use, and share non-personally identifiable information, such as demographic data or general website/app usage, which cannot identify you. We use this to improve our website, tailor our marketing strategies, and ensure we stock products we think you’ll like.

OUR LEGAL BASIS FOR USING YOUR PERSONAL DATA

We will never misuse your personal data. Below are the legal bases for our use of your personal data:

  • Account Creation and Maintenance: We need this data to perform our contract with you. Some of this information is also necessary for legal reasons such as fraud prevention.
  • Processing and Delivering Orders: We need this data to perform our contract with you (to deliver products to you). Some of this information is also necessary for legal reasons such as fraud prevention and for defending against claims.
  • Sending Product, Offer, and Event Information: Our legitimate interest in communicating with customers about new products, offers, and events, and our company’s growth.
  • Targeted Ads and Recommendations: With your consent (if using cookies, see our Cookie Policy) and our legitimate interest in offering relevant ads to bring you back to our website and showcase the great products we offer.
  • Analyzing Purchase/Engagement History: Our legitimate interest in ensuring we focus on customers effectively and provide the best possible experience, making sure customers return to us.
  • Handling Comments and Inquiries: Our legitimate interest in providing excellent customer service.
  • Improving and Securing Our Website/App: Legal obligation to prevent fraud and our legitimate interest in ensuring our website and app function safely and reflect customer behavior.

MARKETING COMMUNICATIONS

When you make a purchase through our website or app, we want to keep you informed about the latest products, events, and offers, so we may send you messages via email and/or SMS unless you tell us not to by opting out or contacting us at unsubscribe@oldmoneygallery.com.

If we rely on your consent to send marketing messages, you can withdraw your consent at any time by following the opt-out link in the messages we send you. Please note that if you opt out of receiving marketing messages about a loyalty program, you may miss exclusive offers and events.

SHARING PERSONAL DATA

We do not sell your personal data to third parties. However, we may share your data with carefully selected third-party service providers who help us deliver our services, including:

  • Our logistics/warehouse service provider.
  • Our couriers and delivery companies.
  • Our payment providers.
  • Our professional partners, including marketing agencies and website hosts.
  • Our customer service providers.
  • Our analytics providers.
  • Our IT and technical service providers.

In certain circumstances, we may also need to share your personal data with our legal advisors, bankers, accountants, insurers, and regulators, including HM Revenue & Customs, and with any third parties we may sell or transfer parts of our business or assets to.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our external service providers to use your personal data for their own purposes and only permit them to process it for specified purposes and in accordance with our instructions.

INTERNATIONAL DATA TRANSFERS

Many of our third-party service providers are based outside the EEA, so their processing of your personal data may involve transferring data outside of the EEA.

When we transfer your personal data outside the EEA, we ensure that a similar level of protection is provided by ensuring at least one of the following safeguards is in place:

  • The country to which the data is transferred is considered by the European Commission to offer an adequate level of protection for personal data.
  • We have implemented specific contracts approved by the European Commission that provide the same protection for personal data as it enjoys in Europe.

DATA SECURITY

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed without authorization. We also limit access to your personal data to employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to confidentiality obligations.

We have procedures in place to deal with any suspected data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Our website and app may contain links to third-party websites, plug-ins, and apps. If you click on these links or enable these connections, third parties may collect or share data about you. We have no control over these third-party websites and are not responsible for their privacy statements. When you leave our website and app, we recommend that you read the privacy statement of every website and app you visit.

HOW LONG WE KEEP YOUR DATA

We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including to comply with any legal, accounting, or reporting obligations.

  • We retain your name, email address, address, phone number, date of birth, gender, past purchase data, search queries, and items saved in your wishlist as long as you have an account with us.
  • We retain your name, email address, shipping and billing address that you provide when making a purchase, and all our correspondence with you for seven years after your last purchase or contact.
  • We treat your payment data in accordance with the globally recognized PCI DSS standards.
  • Where you have signed up to receive our latest news, products, and offers, we will retain your contact details (usually your email and/or phone number) as long as you wish to receive

 

YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection legislation regarding your personal data, including the following:

  • The right to request access to the personal data we hold about you.
  • The right to request that we update/correct your personal data.
  • The right to request that we delete the personal data we hold about you.
  • The right to object to the processing of your personal data based on our legitimate interests.
  • The right to object to processing for direct marketing.
  • The right to request that we limit our processing of your personal data.
  • The right to request that your personal data be transferred to you or another provider.
  • The right to withdraw your consent for our processing (where we rely on your consent).

You also have the right to lodge a complaint with your data protection authority (in the United Kingdom, this would be the Information Commissioner's Office), but we encourage you to contact us first before escalating your complaint.

CONTACTING US
If you have any questions about this policy or the personal data we collect about you, please get in touch with us via ruoccimanagement@outlook.com

You may also write to us at:

Roucci
Business Registration number: 16284282
Address: 71-25, Shelton Street - Covent Garden, Londen WC2H 9JQ - UK
(Note: This address is for postal correspondence only, not for visits or returns.)

CHANGES TO THIS POLICY
We may update this policy from time to time to reflect how we process your personal data, so please review it regularly. If we make significant changes to the policy, we will notify you to ensure you are informed.